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Frequently Asked Questions

Have a Question About Vaseline® Products ? Let Us Help

  • Q Where is the best place to buy my favorite Vaseline® products?

    A: Vaseline® products are sold in mass merchandise stores, drug stores, supermarkets and club stores. Although we would like each of our products to be available in all stores, shelf space and consumer demand sometimes limit the number of items a retailer is willing to carry. If you are unable to locate Vaseline® product, please call our Consumer Services toll free number where we may further assist you. Just call 1-800-372-0241 Monday - Friday between 8:30 am and 6:00 pm Eastern Standard Time.
  • Q What are the current products in the Vaseline® line?

    A: For the most current product information, please click here.
  • Q How can I receive coupons for Vaseline® products?

    A: We do not have regular programs where we distribute free coupons or coupon booklets for our products. We suggest that you check your local newspapers, magazines and stores, as we occasionally offer temporary promotional cents-off coupons for many of our products.
  • Q How long can I keep my Vaseline® products and what's the best way to store them?

    A: Your Vaseline® products remain at their optimum quality and freshness for at least 2 years when stored at room temperature.
  • Q What is Vaseline®’s policy on animal testing?

    A: Our first priority is to our consumers and, where required by regulators for safety reasons, we carry out limited tests on some ingredients and foods to ensure our products are safe and suitable for their intended use. However, we will not use animal testing when we have available either an accepted alternative test or other information that allows us to sufficiently evaluate safety. We will continue our work for alternative methods by participating in industry and scientific programs, and we will continue to support legislation that promotes the elimination of animal testing through the development of alternative methods.
  • Q What is Vaseline®’s policy on recycling and the environment?

    A: Because we recognize the importance of preserving natural resources, Vaseline® and Unilever are engaged in a series of programs designed to address a number of issues concerning the environment. These issues range from biodegradability to recycling. Our company actively participates in industry-wide coalitions and trade associations which are working toward solutions to solid waste problems. We have established a center devoted entirely to the development and testing of new packaging materials and concepts. Company efforts to reduce solid waste include recycling projects, packages which can be recycled and use of recycled materials. Our scientists are also conducting studies on a broad range of product formulas and ingredients to ensure their environmental compatibility.
  • Q How can I pass along some suggestions and ideas I have for Vaseline® products?

    A: We certainly appreciate your interest in our products and we would love to be able to accept ideas and suggestions from our consumers. However, our policy does not allow us to accept ideas or suggestions from outside the company in order to prevent any misunderstanding about the source of these ideas. Please be assured that we value your loyalty and encourage your feedback on our existing products.
  • Q Why do unscented products still have fragrance listed in the ingredients?

    A: Unscented products are formulated for use by those who prefer products without perfumes. Our unscented products do contain a small amount of masking fragrance to neutralize the natural odors of ingredients used in products. Fragrance, therefore, is listed on the package ingredient statement.
  • Q Do your products contain animal by-products?

    A: Any product containing Glycerin and/or Stearic Acid does contain animal by-products. Stearic Acid comes from beef tallow and Glycerin may be either synthetic or natural which is derived from beef tallow or coconut.
  • Q What does it mean when a product says “Hypoallergenic”?

    A: Products labeled hypo-allergenic are designed to be gentle and non-irritating to sensitive skin (skin that may develop a reaction to ingredients in skin care products).
  • Q How can I find out about the latest promotions from Vaseline®?

    A: Information on Vaseline®'s latest promotions can be found by click here. Please visit our site regularly as we are constantly updating our promotions and new offers.

If you have further questions not covered in this FAQ section, please call our Consumer Services toll free number where we may further assist you. Just call 1-800- 372-0241 Monday - Friday between 8:30am and 6:00pm Eastern Standard Time.